WEBSITE CARE PLANS

Managed WordPress Maintenance & Support

Your website is an essential part of your business, but it's also something you don't want to spend time worrying about.

Don't let your site be hacked or suffer from downtime and slow page loads. Our experienced team will handle the security, maintenance, and upgrades so you can focus on growing your business.

Our Website Care Plans include security monitoring for malware and malicious activity, daily cloud backups, software updates (WordPress core & plugins), and dedicated time each month for any request sent to our Support Desk.

BROWSE CARE PLANS

What's Included in Our Website Care Plans?

We prevent issues before they happen to ensure your visitors have a secure, error-free experience on your website every visit.

SECURITY

Our security provides powerful dynamic malware detection, brute force protection, instant malware removal, intelligent firewall, login protection & more.

MAINTENANCE

Each month we perform our maintenance service checklist to keep your website secure and running smoothly. Software updates, security and performance scans are included.

CLOUD BACKUPS

Daily incremental cloud backups are stored independently of your website host for safekeeping. If ever needed, we'll be able to restore your site quickly.

PREMIUM SOFTWARE

All plans include premium plugin licenses to enhance the functionality and performance of your website for highly customizable forms, page speed, image optimization, and more. This saves you hundreds of dollars every year!

SUPPORT TIME

Support time can be used for anything to improve your website, such as updating content, images, and videos, adding a new blog post, or troubleshooting. Send an email with your request, and your ticket will be tracked via our Support Desk.

STRATEGY SESSIONS

Strategic sessions to maximize website growth strategy plus scheduled check-in call to review support tickets/project status.

(Business and Premium plans only)

"Working with 428 Designs has been a top-notch experience. The team delivers quality work faster than I ever hoped for. Knowing that a group of talented professionals is there whenever we need them makes all the difference for our business."

Scott Forsgren, FDN-P

Account Manager, Beyond Balance Inc.

"Our experience with 428 Designs has been nothing short of outstanding. Their insight, creative ability and professionalism have all been excellent. We will continue using their creative services as well as their website maintenance indefinitely. Our company runs better because of 428 Designs."

Liz Poret-Christ

Managing Director, The Orsini Way

"428 Designs has built and maintained my small business organizing website for over 13 years now. It's great to know that my website is in good hands with their maintenance plan. I highly recommend 428 Designs!"

Melissa Stacey

Owner, Feeling Organized

Choose a plan that's right for your business

Questions? Check out the FAQ below.

BASIC

Essential for maintenance and protection

Basic Support
You'll have access to our support desk to submit requests or report any issues. All you need to do is send an email and a ticket will be created so our team can handle your request. Most simple requests such as text or image edits are handled within 48 hours.
Software Updates
We take care of the technical needs of the website including updates to WordPress Core, Plugins, and your Theme.
Security Monitoring
We monitor your website around the clock with automatic protection applied for malware and security threats.
Performance Testing
We'll keep an eye on your website speed and performance scores and advise you of any improvements that may be needed.
Uptime Monitoring
If your website goes down, we'll be the first to know. We'll contact your host to determine if it is a server issue and monitor the status.
Daily Cloud Backups
While your website host provides backups, off-site backups give you another set of usable backups if your server is ever compromised. We create a daily backup of your entire site, including WordPress files, the database, and even non-WordPress files.
Select Software Licenses
You'll take advantage of our bulk licensing for premium plugins such as Gravity Forms, Advanced Custom Fields Pro, Perfmatters and more. This saves you hundreds of dollars each year!
Google Analytics Setup
Create and install Google Analytics to monitor website traffic.
30 minutes Support Time
Your monthly support time can be used for content updates, troubleshooting or anything else you may want to update on the site. Does not include new functionality or additional pages. Support time does not roll over.

BUSINESS

Required for e-commerce or high traffic sites

Priority Support
You'll have access to our support desk to submit requests or report any issues. All you need to do is send an email and a ticket will be created so our team can handle your request. Most simple requests such as text or images edits are handled same day.
Software Updates
We take care of the technical needs of the website including updates to WordPress Core, Plugins, and your Theme. Updates are done each week, any plugin that has a security vulnerability is updated immediately.
Security Monitoring
We monitor your website around the clock with automatic protection applied for malware and security threats.
Performance Testing
We'll keep an eye on your website speed and performance scores and advise you of any improvements that may be needed.
Uptime Monitoring
If your website goes down, we'll be the first to know. We'll contact your host to determine if it is a server issue and monitor the status.
Daily Cloud Backups
While your website host provides backups, off-site backups give you another set of usable backups if your server is ever compromised. We create a daily backup of your entire site, including WordPress files, the database, and even non-WordPress files.
Software Licenses Plus
You'll take advantage of our bulk licensing for premium plugins such as Gravity Forms, Advanced Custom Fields Pro, Perfmatters and more. This saves you hundreds of dollars each year!
Google Analytics Setup
Create and install Google Analytics to monitor website traffic.
2 Hours Support Time
Your monthly support time can be used for content updates, troubleshooting or anything else you may want to update on the site. Support time does not roll over.
E-Commerce Support
Updates to e-commerce software (WooCommerce) and extensions.
Anti-Spam Protection
100% protection against spam bots for your website forms
Scan and Fix Broken Links
Your site will be scanned regularly for broken links.
Fully Managed Google Search Console
Search Console helps Google understand your website. Through this platform, you can improve your search engine rankings and monitor any technical issues on your website. We’ll take care of everything within your Search Console, including fixing any errors or making improvements Google suggests.
Transactional Email Delivery
Transactional emails such as contact form notifications, welcome emails and order receipts and invoices provided by Postmark.
Quarterly Strategy Session
Scheduled check-in call to review support tickets/project status or a strategy session to define goals for the website.

PREMIUM

Recommended for actively growing websites

Priority Support
You'll have access to our support desk to submit requests or report any issues. All you need to do is send an email and a ticket will be created so our team can handle your request. Most simple requests such as text or images edits are handled same day.
Software Updates
We take care of the technical needs of the website including updates to WordPress Core, Plugins, and your Theme. Updates are done each week, any plugin that has a security vulnerability is updated immediately.
Security Monitoring
We monitor your website around the clock with automatic protection applied for malware and security threats.
Performance Optimization
We'll keep an eye on your website speed and performance scores and make ongoing improvements.
Uptime Monitoring
If your website goes down, we'll be the first to know. We'll contact your host to determine if it is a server issue and monitor the status.
Daily Cloud Backups
While your website host provides backups, off-site backups give you another set of usable backups if your server is ever compromised. We create a daily backup of your entire site, including WordPress files, the database, and even non-WordPress files.
Software Licenses Plus
You'll take advantage of our bulk licensing for premium plugins such as Gravity Forms, Advanced Custom Fields Pro, Perfmatters and more. This saves you hundreds of dollars each year!
Google Analytics Setup
Create and install Google Analytics to monitor website traffic.
4 Hours Support Time
Your monthly support time can be used for content updates, troubleshooting or anything else you may want to update on the site.
E-Commerce Support
Updates to e-commerce software and extensions (WooCommerce).
Anti-Spam Protection
100% protection against spam bots for your website forms
Scan and Fix Broken Links
Your site will be scanned regularly for broken links.
Fully Managed Google Search Console
Search Console helps Google understand your website. Through this platform, you can improve your search engine rankings and monitor any technical issues on your website. We’ll take care of everything within your Search Console, including fixing any errors or making improvements Google suggests.
Transactional Email Delivery
Transactional emails such as contact form notifications, welcome emails and order receipts and invoices provided by Postmark.
Weekly Strategy Session
Scheduled check-in call to review support tickets/project status or a strategy session to define goals for the website.
Zoom/Phone Support
In addition to the support desk, you'll have phone support as well if you need to give us a call.

Questions?

Check the FAQ below or contact us with any other questions about our plans.

WEBSITE CARE PLAN FAQ

I have a small site, do I still need a plan?

428 didn't build my website. Am I eligible for a Website Care Plan?

Yes! We welcome clients seeking of a long-term partnership with a dedicated web team.

To get started, we will perform a Website Health Check to become familiar with the website and how it was built. We will evaluate the theme and plugins as well as any potential issues that might arise.

We include all the technical fixes that we find with the health check. You will receive a detailed report of any issues and suggestions for improvement needed to proceed with the website on a monthly plan.

The Website Health Check is a one-time fee of $625.00 and includes 2 hours to work on the recommendations from the report.

Is hosting included?

What are premium plugins?

Can I really cancel any time?

How does the monthly support time work?

To request an update, you simply send an email with your request to our support desk, which creates a support ticket in our system to communicate with you on the status of your request efficiently. You can also view the status of your tickets via your 428 account.

Support requests include content edits, adding new images and videos, making style adjustments, uploading blog posts, and adding new pages with your provided content.

Support requests do not include content creation, graphic design, custom functionality (e.g., adding e-commerce or a membership portal), or significant structural changes.

Does the monthly support time roll over?

What if we go over our monthly support time?

What if I don't need support time per month? Do you have other plans?

How do strategy sessions work?

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