WEBSITE CARE PLANS

All websites, no matter the size, require regular maintenance. Just as you keep your home and car maintained, your website needs care to keep it secure and running smoothly. This also helps avoid costly repairs in the future.

Yes! We welcome clients in search of a long-term partnership with a dedicated web team.

To get started, we will perform a Website Health Check to become familiar with the website and how it was built. We will evaluate the theme and plugins as well as any potential issues that might arise.

We include all the technical fixes that we find with the health check. You will receive a detailed report of any issues and suggestions for improvement needed to proceed with the website on a monthly plan.

The Website Health Check is a one-time fee of $500.00 and includes 2 hours to work on the recommendations from the report.

No, we do not offer website hosting. However, we will liaison with your host should any issues arise, or server adjustments are needed.

Premium plugins are WordPress plugins that require a purchased license which typically renew yearly for updates and support. All plans include select premium licenses. Please note paid extensions needed for WooCommerce or other specific functionality are not included and are the responsibility of the client.

Absolutely.

We are all about building a valuable relationship with you, so we would hate to see you go, but we know financial needs weigh on many decisions. Your plan can also be upgraded or downgraded at any time. We do request a 30-day notice when changing your care plan subscription.

To request an update, you simply send an email with your request to our support desk, which creates a support ticket in our system to communicate with you on the status of your request efficiently. You can also view the status of your tickets via your 428 account.

Support requests include content edits, adding new images and videos, making style adjustments, uploading blog posts, and adding new pages with your provided content.

Support requests do not include content creation, graphic design, custom functionality (e.g., adding e-commerce or a membership portal), or significant structural changes.

Our support time is a retainer. This monthly time is there for you to reserve your place in our queue and our resources each month.

Time does not roll over for Basic and Business plans. However, your requests will be addressed by our team with immediate attention.

Our Premium plan is the only plan that allows unused support time to rollover. Time will reset one year after the signup date.

Support time overage will be billed at the end of each quarter at our regular hourly rate. You can monitor your logged support time inside your Care Plan Portal.

For ad hoc projects requiring more time, we have time blocks available at a reduced hourly rate. Time blocks can also be used as a bank of hours to cover any overages.

Every Care Plan includes allocated support time per month, but it's up to you if you want to use the time or not.

Strategy sessions are available on our Business and Premium care plans and help focus the trajectory of the website for growth and improvements. Sessions are often used for reviewing updates and planning for the week/month.